I am trying to locate a small carry-on that was lost by TAM airlines. They don't seem to be able to tell me whether it even arrived at JFK and they don't know whether they transfered it to Continental. Continental says it is not their job to look for a TAM bag. In other words, everybody blames everybody else. I travelled before the holiday season to avoid the problems associated to travel at this time of the year. We are on December 23rd and since the 14th all I get is people asking me to HOLD while they go home, hang up on me or tell me some information that is either wrong or a repeat of what I already know. Besides calling them and calling them, is there something else I can do?
Are there people in the airport we can pay to find the bag? And is there a group that is trying to increase the amount of money the airlines pay for lost luggage? I would gladly donate money to them.
It seems to me that until the amount of money for lost luggage starts really hurting the airlines this mess will continue.
I am trying to locate a