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we recently flew into JFK and flew out to california.
when we arrived at JFK we were charged to check our luggage in as the men outside told us we would miss our flight if we did not do this.
as we are a family of 4 we found this unreasonable and unacceptable and an extra expense.
i would therefore like you to refund me in full as when we got inside we reaslised that we could have actually made our flight.