I have bought some goods at the DFS Galleria shop at JFk airport terminal 4 on the 29/10. They passed through security in plastic bags and didn't realise that I had to pick them up at the other and no explained this.
It was stated on the ticket but didn't look at my receipt as not expecting any other inforamtion to be there. I now realise that I was suppose to pick them up so where round there. No signs to point this out.
I have now paid over £100 for some goods that I have not received.
can anyone advise. I have emailed DFS Galleria for a refund and left voicemails but no one has replied yet. This is now two weeks and I am not impressed!!
Any advice appreciated.
Lost at Security