My one and only recent experience of JFK was by far the worst i have ever had. Almost every single person that worked there had the worst attitude, the most un professional, lazy and rude people i have ever met and is clearly run by incompetent management, i will NEVER return. If i have to go to New York again i will land at another airport and drive in.
On Dec 27th 2010 after spending the night in what can only be described as a cold, disgusting dirty old airport, I and approx 40 other passengers had been waiting in line for over 2 hours outside Sbarro, waiting for it to open. It was at this time TSA officer EBEGBE walked straight to the front of the line. I along with a few other frustrated hungry passengers questioned her to which we received a very dismissive reply.
As soon as Sbarro opened she was quickly joined by TSA officer BROWN who rudely pushed her way to the front through the crowd. As a result of these poor excuse for security officers pushing their way to the front, everybody followed, creating unnecessary havoc and confrontation. Their immediate response was cussing at myself and a member of my party several times also telling us that they had been there for 24hours - WE HAD BEEN THERE FOR OVER 36 HOURS AND SOME MORE THAN A FEW DAYS!!! Ms BROWN was being extremely confrontational to my party member by entering into her personal space - within 1" of her face, accusing her of touching - which absolutely did not happen and she was clearly looking for a reason to escalate the situation. Both officers became incredibly confrontational, cussing and arguing with passengers. Their behaviour was indescribably unprofessional and im very surprised that it did not turn into something more serious. I would expect this from thugs on the street but certainly not from employees from JFK who are supposed to make passengers feel safe and secure from these very situations.
THEN, as it was time to go through the security check point, officer EBEGBE was operating the bag xray machine and stopped my bag asking it to be searched - even though it had already been through the previous day and absolutely nothing had changed and it was ok then, but she seemed to make a big big deal out of the contents of my bag displaying yet more unprofessional, immature and petty behaviour.
The most outrageous airport i have ever been too.
JFK Virgin Flight VS104 12/28