I flew back from Frankfurt, GER yesterday 7/8 on flight SQ26 landing at JFK at ~10:30 a.m. When we got to Customs, there were only two positions open/manned for US Residents (there were three for Green Card lanes and many more for non-Residents, I could not see/count them all). While waiting in line, one of the two positions that were open for US Residents was closed for awhile (not sure the cause) leaving only a single lane open before reopening. Two positions is insufficient and created extrememly long queues/delays. When I asked the person directing traffic why there were only two lanes open, I was told that everyone was on break which would seem to be a pretty lame excuse(apparently long breaks and apparently the other lanes did not have the same break schedule). While I support improving the experienece for others visiting our country, I believe that we should not make it more painful for US residents to return. As a business owners, if I treated my customers in this manner I would lose business quickly. Please review your staffing levels to ensure that US Residents know that they are valued and that their time is important to you as well.
Customs Clearance