Hi there!
We're now launching a legal case against an airline that trapped us in JFK for 29 hrs in March last year demonstrating really unfriendly and illegal behavior towards its passengers. Whom do you think it's better to contact in JFK to try and get a formal statement stating the time when the airport was actually closed due to weather conditions (hurricane) and when it was opened again - it was closed only for 3-4 hrs, while the delay was about 29 hrs, the rest being purely management's fault.
Thanks!
Sergey
Poor weather conditions in JFK