I rented a car from AVIS at JFK on Saturday June 13, 2009. They only had 2 agents working the counter at 10am.
I was told they did not have my size car available, which I had reserved several days prior.... did I want to upgrade for $6 a day more? No, I said. They said it would be awhile for them to bring down a car.
I waited 20 min. and they said it's coming, it's coming. As it turned out, the rental car was in the space 20 feet outside the door, first one, and they made me wait for no reason.
Since you pay for those extra hours, a delay can cause you to rack up hourly rental fees. So I suspect this is a common practice at this rental site.
The reason I say this is because upon returning the car, on Saturday June 20, 2009.... they said their computers for check in were not working and I had to go inside to check the rental car back in.
Well guess what? Only 2 agents at the counter again at 4pm. ... The same 2 agents.
I waited 30 min. to check in the rental car and yes, that waiting time at the counter was counted as car rental time on the rental agreement. There was a line of 8 people behind me waiting to check in their cars as well and the agents were in no hurry to check people and rental cars back in.
AVOID THIS AVIS LOCATION at JFK. It is the worse car rental agency location I have ever rented from. I'LL NEVER AGAIN RENT FROM THIS AVIS LOCATION!!!
AVIS Rental Problems