I flew from JFK last night 23/11/08 on the 8.55pm to LHR DL0001 and my bag was opened, the lock kept and a gold chain (fortunately the distinctive pendant had been removed and left), DKNY ladies watch (less one link which was taken out I assume to fit the member of staff) and new bottle of Prada perfume taken from a sealed gift set. Can you please explain HOW? and WHO HAD ACCESS TO A TSA KEY AT THAT TIME? and WHAT ACTION YOU ARE GOING TO TAKE TO PROTECT YOUR CUSTOMERS DURING THIS TIME OF HEIGHTENED SECURITY?
A formal complaint is being sent which will be copied to NYPD as I'm totally and utterly disgusted.
Missing items from security locked case