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My 14 year old flew out of JFK on Air Canada (to Canada)
and the most unfriendly agent, Ms. Gomez, refused to issue a card for me to take my son to his gate. I am most certain she went against standard procedure and it upsets me that miserable people want to take it out on innocent people. Can you imagine not being able to take your 14 year old flying internationally to his gate in one of the largest airports in the country?