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I was trying to go through security for 6am flight to LAX on American Airlines on July 29, 2010. The lady that checked me in for my flight was incredibly helpful and nice. My carry-on suitcase, which is standard carry-on size (and I've used in countless flights), was kind of full and didn't fit easily in the check on measure device. Instead of politely asking me to move stuff from bag to bag, which I eventually did and it was fine to go, the two ladies were screaming at me that I needed to check the bag. I explained I couldn't check it, it was too valuable and important, and instead I moved the stuff from bag to bag. When I came back and it fit, they screamed at me that I was "pulling it out wrong" and I wasn't listening to them and "when people talk to me, I need to listen." They were borderline cruel. I don't know how you screen your staff, but it was awful and these ladies need either anger management courses or a tranquilizer. They were screaming up in my face. It was shocking and I know we are New Yorkers and everything but there's no need for that. I know they have a job to do, and I completely respect airline security and all the measures you take to keep us safe, but this was out of control. I hope they yell at the wrong important person and get fired. I doubt this complaint will do much... I saw them screaming at some other poor guy too. Do we really need abuse from airline security? Is the airline system not stressful enough? Thanks, Janie Marshall