To whom it may concern,
Myself and my Husband recently travelled home from JFK airport in New York.
We purchased some bottles of spirits in the duty free and they were placed
in a sealed bag for us. Our journey was from JFK to Amsterdam and on to
Cork. On arrival at security in Amsterdam our purchases were taken away from us
because we were told they were not allowed under European law. We never
tampered with the seal on the bag so we could see no reason for this. It
cost us $47 to see our purchases go in the bin. We would like to know the
following:
1. What is the difference between boarding a plane in the USA and boarding
a plane in Europe. As these items were untouched.
2. Why is this not known to all travellers of these regulations. There are
no obvious billboards or leaflets to inform travellers of these
rules.
3. Why did the staff at JFK not inform travellers of this. We asked when
we picked up our purchases was it okay to travel from Amsterdam to
Cork with them and were told yes.
We were very annoyed as you can imagine at this as we were travelling all
night from the USA and we purchased these items as gifts. We are now out of
pocket by $47 over your neglect to inform travellers of the procedures. We
understand that measures have to be taken because of terrorist threats but
we thought we had taken these measures by having a undisturbed sealed bag of
liquids.
Thank you for taking time to read this and I await your reply.
Angela Gray
To whom it may