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On January 17th, 2008 our Apple laptop was stolen from our checked baggage at JFK NY. It was checked in at the JetBlue Ticket Counter and the JB ticket agent (gentleman) knew there was a laptop in the bag. He was listening to my daughter's concerns about it being checked in for fear it would be thrown around by the baggage handlers, not stolen.

To make a long story short, it was missing when we returned back to Canada. After many calls to the Port Authorities in NY, the Governor of NY whose office did not return my email or phone call until I called again today, JetBlue Corporate Office Customer Service (lady refused to give her first name and was very rude and abrupt. Since JetBlue is a public company, I asked her for the direct email contact or fax number to their offices, as well as, the name of the CEO, so I could send my complaint letter expeditiously; she refused and only gave me the snail mail address). Another department I spoke with at JetBlue said they were not responsible for electronics stolen and would not cover them to be replaced; Google search the thefts done by JetBlue Employees, no wonder they don't want to take responsibility!!! Read the news articles and reports to draw your own conclusion; the reports speak for themselves. In addition, read the other publications about the high theft rates by employees working at JFK. You will be astounded especially since a large theft happened again at JFK by employees on January 15th, 2008.

"Are the airports in the US really secure as they try to make us believe?" My concern is, if someone had the time and opportunity to steal a laptop in a secure area, then what other horrific things are they capable of because no one is watching?" Is this a huge security breach? Absolutely? Do the agencies there really care? Not at all because I am no farther ahead at this time than I was two weeks ago; no one appears to want to get involved or take responsibility, they go the easy route and pass the buck.

Finally today, I reached the District Attorney's Office in NY and spoke with someone there who will be contacting me back. Thank goodness the Gazette published this article about the pilphering being done at JFK http://www.qgazette.com/News/2004/0818/Front_Page/001.html.

The more people that speak out and get involved with not tolerating this type of behavior, the more changes will take place. The public deserves the right to be kept safe from many of the people out there who are supposed to keep us safe, and in this case, not steal while working in a position of authority, trust, and security. These thieves need to be caught, charged, and put behind bars, sooner rather than later.

In the event the thief(ves) that stole our laptop on January 17th, 2008 reads this article, I am requesting that you return the laptop to the lost and found at the JetBlue JFK location so it can be sent back to us immediately. Hopefully, you will realize that stealing is not the way to go, and eventually no matter what, you will be caught. Look at the price you will pay long-term for something so short-term. Is it really worth it?