I laughed at JFK's website asking travellers to be patient when going through security. Having just travelled from JFK, I can honestly say that I have never seen such impatient security staff at any airport. The way the women on the security desks spoke to some travellers was a disgrace, shouting at them because they had not queued correctly (I wasn't one of the unfortunate passengers, thankfully!). This was at the intial check of the passport and boarding card, prior to proceeding to the bag check. What is it about security staff at airports? Having said that, they were a pleasure to deal with in London. I would consider making a formal complaint about it, but can't see any details for contacting them on the website. Maybe when my jetlag has cleared ...
Security staff