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We arrived at the JFK by Air India on 121710 at about 6:45 AM. There were fifteen wheel chair passengers in our flight.
Only TEN wheel chairs were available.
Only four wheel chair pushers were there.
Even each of them carried TWO chairs, my wife was left on a chair near the baggage claim. The wheel chair person disappeared. After searching for him we had to leave to catch our Delta flight. With her disability and no one to guide us we had missed our flight. There should be CLEAR directions how to catch Delta. One person had sent us downstairs and we found it was parking area- no way to go to Delta. Then we took elevator to third floor, crossed over went down stairs etc.
The name of the wheel chairpusher was John, an African American. He was very very RUDE. He did not care for the passengers, he was more playing the role of a Supervisor to others. He even asked me if I would like to push her chair in case I was in a rush.