JFK Airport Terminal 1


Airlines that operate from JFK Airport Terminal 1 (gates 1-11)


Airlines Phone Number(s) IATA code
Aero Mexico (800) 237-6639 AM
Aeroflot (888) 340-6400 SU
Air China (800) 982-8802 CA
Air France (800) 237-2747 AF
Alitalia (800) 223-5730 AZ
Austrian Airlines (800) 843-0002 OS
Azerbaijan (718) 645-8578 J2
Brussels Airlines (516) 622-2248 SN
Cayman Airways (800) 422-9626 KX
China Eastern (866) 588-0825 MU
EVA Airways (800) 695-1188 BR
Fly Jamaica Airways (855) 435-9526 OJ
Interjet (866) 285-9525 4O
Japan Airlines (800) 525-3663 JL
Korean Air (800) 438-5000 KE
LOT (212) 852-0240 LO
Lufthansa (800) 645-3880 LH
Meridiana (866) 387-6359 IG
Norwegian Air (800) 357-4159 DY
Philippine Airlines (800) 435-9725 PR
Royal Air Maroc (800) 344-6726 AT
Saudi Arabian Airlines (800) 472-8342 ; (718) 551-3020 SV
TAME (718) 285-9402 EQ
Turkish (800) 874-8875 TK



Hello. On july 29th, at about 16:30-17:00 I've lost a small black pouch with a fujifilm digital camera inside. I must've dropped it from my pocket somewhere between gate 2 and gate 3 (Last I've seen it). It contained all of my trip's memories. Please inform me if you've recieved a claim of it.

[email protected]

thanks in advance



My uncle departed from Cambodia to Boston, MA with Korean airline and connected flight AA from JFK to Boston but he didn't know that he was supposed to
re-check his luggages again at JFK before boarding to Boston so he continued the flight to Boston without
re-checking his luggages.

What should he do in that chase?

thank you in advance for your help.

Veth Huorn

i had a flight from ny to istanbul today and this is the second time my luggage has been robbed.they stole channel shoes jeans parfums from my locked lugagge that i checked in from ny jfk terminal 1.

Hi I had flight JFK to Rome 4/4/2014 when I was at home in Rome and opened my luggage I saw that inside there was robbed three new shirt. When I retired the luggage at belt is all ok with locked. Attention at all the people that depart from JFK terminal 1

My two kids were flying from SVO to JFK flight 102 via Aeroflot airlines on 9/31/13. They had 5 bags checked in and one bag was never given to us. The person who was retrieving kids' bags stated "There are no more bags". An hour and a half later he called me from his personal cell phone and said that he found the bag. I am trying to reach ANYBODY at JFK terminal 1 to arrange the delivery of the bag but there is no live person to talk to. Please advise on further actions. Thank you.

Hello!! My husband is flying in from Morocco on Sept 5, 2013 (3 days from now). I am going to surprise him but do not want to miss seeing him as we live in Virginia (He is going to rent a car when he gets to the airport). He is not a US citizen so I don't know if their entry is different from US citizens. Where can I wait to be sure I see him come through?? I know his flight number and I know he will be coming through Terminal 1...that is all. I also know for a fact his cell phone will be turned off because knowing him, he will not charge it and he will still have his sim card from Morocco in it :-/ If I miss him, I will have to find a bus to take back to Virginia and won't be able to meet until the next day :-( Any help and info will be GREATLY appreciated! Thank you :-)

Hi, on 13th of June while i was waiting to enter the 7 gate, TK004 numbered flight to İstanbul i lost my bag. And yesterday i recieved an e mail that he says my İpod Touch has been found if i want it i should go to the turkish airlines office in jfk airport. But i live in Turkey and i canmot come to JFK, what should i do? please help

My daughter is flying from Charlotte NC to JFK to Istanbul to Albania all on one ticket. If she tells them at initial baggage check that she wants her luggage checked thru does she need to do anything with it before getting on her flight to Istanbul?


I am arriving on Turkish Airlines TK001 @ 4:50 PM (Terminal 1) and need to board Delta Airlines 6370 @ 6:40 PM ( Terminal 2); I have less than 2 hours from an international flight

What is the fastest way to move between the terminals?

My boss is flying from Texas into JFK on Jet Blue and connecting to Aeroflot to Moscow round trip. Please tell me what the legal connecting times are and if there is a better way to travel between terminals other than walking. I am afraid that he will have problems on the outbound flight.

ı got flight from Turkey to Detroit.
but ı will be arrıved to termınal 1 ,and my connectıon is wıth DL TO detroıt.
whıch termınal ı should go and how ?

I am a frequent traveler who takes at least two international trips a year and 5 or so domestic, and today was one of the worst traveling experiences of my life. I was at JFK seeing off my father who is legally blind and speaks only a few words of English. He was finishing his 5 week trip around the US, and was flying on the Aeroflot flight SU 103 to Moscow.

We were greeted at Terminal 1 by less than friendly personnel. As our turn came and I approached the Aeroflot check in desk, the girl at the counter looked at me and said “I have not called you yet. I am busy. Go back online.” I was a bit shocked, as nowhere in the world have I ever heard words like these come from the service personnel. A few seconds later a window on the other side opened up, and the next passenger was called. Unfortunately the way was blocked by a large group of passengers, and I could not make my way through. The same girl at the counter looked at me and said “Go! Do not hold up the line”. I told her that I could not pass, she gave me a stare and shouted “Go!”. She then added “People, listen! Don’t hold up the line”.

At any other airport an incident like this would constitute a firing offense. Apparently JFK makes nothing of it, since her supervisor who was sitting at the next window took absolutely no notice.

When a window finally opened up that I could make my way to, I requested a security pass to accompany my disabled father to the gate. The same request has been accommodated many times in Newark, LAX and SeaTac airports on both domestic and international flights. I was told that JFK does not allow these passes to be issued. I requested to speak with the Aeroflot supervisor who told me the same thing, indicating that this was rule instituted by TSA. When I explained that my father has high anxiety and requires special assistance since he is blind, the only option that I was offered was a wheelchair accompanied by airport representative. I am glad that airports offer wheelchair to passengers who are not able to walk, but for many other disabilities like my father’s a wheelchair is not the right solution. He is able to walk, he is not able to see. A simple thing like getting a drink of water after passing the security is a challenge, wheelchair or not.

I left the check-in counter in tears and went looking for TSA personnel. After a few more rude encounters when I was told “You are not allowed to ask questions of TSA, go stand behind that line”, I was able to speak with a TSA supervisor who told me that issuing of the security pass to accompany a passenger to the gate was up to each airline, and not the TSA policy.

I had no more strength to fight. I politely asked the young man who came with the wheelchair to please assist my father in getting him a bottle of water after the security check. He said that he would.

Firstly, I would like to find out whose policy is it that special needs passengers are not allowed to be accompanied to the gate, is it indeed TSA or is it up to each airline?

Secondly, I am interested to know why is JFK not able to accommodate these requests? It’s clearly not a security related policy since other international airports around the country are able to effectively function without this policy in place.

And finally I would like to add that from now on, I will do my absolute best to avoid setting foot in JFK ever again. The absurdity of the policy combined with unacceptable rudeness of the personnel made it clear that JFK does not care about the well-being or comfort of its passengers. I don’t ever want to go through or subject any of my family to the same experience ever again.

Hi, im going to arrive at terminal 1, with aeromexico, and then im going to take another trip with lufhtansa at the same terminal, but how can i get there? (aeromexico to lufhtansa) wich doors? Thank you

Hi, I have a flight abroad from JFK with TK next week. My flight is in the late afternoon, but I was hoping to do a little duty free shopping before the flight. how early can I check in my luggage and go into the duty free area? Is there a limit (I vaguely remember 3 hours before flight, but that might have been a long time ago...)
thanks for your help! - blue


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